Generals Carbon Sketch

Shipping options are available at Checkout and will depend upon the destination address and the included products shipping classification.
For most orders shipping dimensions, weights and conditions meet the pre-requisites of our preferred logistics supplier, Australia Post and charges for either Parcel or Express Post options will be displayed. Other road freight options will be displayed for your selection and convenience.

1. Some items that you may purchase, can exceed the dimensions, weight and conditional limits for Australia Post and this option may be excluded from the options displayed. Also due to the dimension and weight conditions of these products, surcharges are often applied separately by the freight companies that make it impossible to calculate correct and final shipping charges online. The following shipping classifications have been applied to these products and will apply at checkout.

• a. Bulky or Long Items | Special freight conditions apply beyond the displayed shipping rate as detailed in the Shipping Policy.
• b. Dangerous Goods | Special freight conditions apply beyond the displayed shipping rate as detailed in the Shipping Policy.

2. Products that are included in these Shipping Classifications will be clearly identified in the product description text on the Product Detail page. The below text will be displayed relevant to the classifications.

• a. IMPORTANT NOTE: This product is excluded from Australia Post shipping and has ‘Oversize and Weight’ courier surcharges that make it impossible to calculate correct shipping charges for you online. Shipping charges displayed at checkout for this product are deemed an estimated amount subject to amendment. Shipping for this product is handled on a case-by-case basis, separate to checkout calculations. Our goal is to provide cost-effective and reliable shipping of these oversize products. We will contact you by phone with an accurate, at-cost, shipping charge, less the amount you have paid at checkout. Sometimes there is even a credit! Please contact us directly if you wish to get an accurate quotation immediately.
• b. IMPORTANT NOTE: This product is excluded from Australia Post shipping and has ‘Dangerous Goods’ courier surcharges that make it impossible to calculate correct shipping charges for you online. Shipping charges displayed at checkout for this product are deemed an estimated amount subject to amendment. Shipping for this product is handled on a case-by-case basis, separate to checkout calculations. Our goal is to provide cost-effective and reliable shipping of these conditional products. We will contact you by phone with an accurate, at-cost, shipping charge, less the amount you have paid at checkout. Please contact us directly if you wish to get an accurate quotation immediately.

3. Our goal is to provide cost-effective and reliable shipping of these oversize, bulky or ‘dangerous goods’ products, for both our customers and Parkers Sydney Fine Art Supplies. The method we use, detailed in 3a., has proven to be the most effective way to address the conditional issues applied to shipping charges for these products purchased online.

• a. Shipping charges applied at checkout for these product classifications are deemed ‘an estimated initial payment subject to amendment’ and will not be considered a finalised or agreed amount. This amount may be increased or decreased depending on a direct quotation from the freight company.
• b. Shipping for these products is handled on a case-by-case basis, separate to checkout calculations. We will contact the customer by phone with an accurate, at-cost, shipping charge, less the amount you have paid at checkout. Sometimes there is even a credit as the initial payment is a flat amount based on average destination charges! Please contact us directly if you wish to get an accurate quotation immediately.
• c. Any extra amounts or credit amounts will be finalised before the goods are shipped.

CLICK AND COLLECT SHIPPING OPTION
Click and Collect is selectable as a shipping option and as no shipping charges are incurred by Parkers Sydney Fine Art Supplies, no charge is applied at checkout.
The Click and Collect option, as a free shipping option, is conditional upon the customer collecting the order directly from The Rocks store – 3 Cambridge Street – The Rocks – NSW – 2000, during standard business hours, once the customer has been advised the order is ready and compiled for collection.
If this option is selected as part of the checkout process and the customer cannot collect the order in person, the customer agrees that arrangements will be made for a paid shipping option to be applied to the order and paid, prior to the order being shipped.
Click and Collect orders must be collected by the purchaser of the order with proof identity provided at the time of collection. This is to avoid fraudulent online transactions.
PACKING OF FRAGILE ITEMS
Paper is a fragile product, and our goal is to ensure it arrives to you safely. Extra packing will be used to ship it safely and although we do not charge for this, there may be an increase in logistics charges. We recommend that you consider purchasing a minimum of 5 sheets or pack quantities to both save on purchase price and shipping charges.
We aim to ensure you receive your art supplies in good condition.
ORDER FULFILLMENT
Orders that include all in stock items, that are received prior to 1pm (Monday to Friday), will generally be processed and shipped the same day. At the time of shipping you will receive a confirmation of your order having been sent and a tracking link so you can check estimated delivery times and the status of your delivery at all times.
FULFILLMENT OF BACK ORDERS
Products may display as in stock online, however during the period of the order being received to our physical store, the item may have changed to a status of 'out of stock' due to sales crossover from instore purchases. On these occasions one of our staff members will contact you and offer to order the product in (Australian suppliers only) and ship the order complete, when the ordered product has arrived. This may delay shipping by up to 4-5 days. We can also arrange to remove the product from the order and ship the balance of the goods to you. At all times we will keep you informed and will be guided by your instructions.
Unfortunately we do not offer freight free shipping of back orders.